Privacy Policy

House of Sport (Pty) Ltd trading as House of Golf

Last updated: 19 February 2026

1. Introduction

House of Sport (Pty) Ltd ("we", "us", "our"), trading as House of Golf, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make use of our website, online store, loyalty programs, booking services, and related services powered by the Odoo platform (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Responsible Party

Responsible Party: House of Sport (Pty) Ltd

Trading Name: House of Golf

Country: South Africa

Email: support@houseofsport.co.za

3. Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

Full name and surname
Contact details (email address, phone number)
Billing and delivery address
Identity or passport number (where legally required)
Account login details
Loyalty membership details
Golf handicap or playing preferences (if voluntarily provided)
Trade‑in or store credit submissions
Communications and support requests

3.2 Transaction Information

Orders placed and purchase history
Payments made (processed securely via third‑party payment gateways)
Gift cards, vouchers, wallet passes and green fee passes
Store credit balances
Refunds and returns

3.3 Automatically Collected Information

When you use our website, we automatically collect:

IP address
Device type and browser type
Operating system
Pages visited and browsing behavior
Cookies and tracking technologies
Session duration and referring URLs

3.4 Information From Third Parties

We may receive information from:

Payment processors
Delivery and courier partners
Loyalty program integrations
Marketing and analytics platforms

4. How We Use Your Information

We process your personal information for lawful purposes including:

Processing and delivering orders
Managing accounts and authentication
Administering loyalty and rewards programs
Issuing wallet passes and booking confirmations
Processing trade‑in credit and store credit allocations
Customer service and support
Fraud prevention and security monitoring
Marketing communications (with consent where required)
Improving website performance and user experience
Compliance with legal and tax obligations

5. Legal Grounds for Processing (POPIA)

We process personal information on the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests (such as fraud prevention and service improvement)

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies through the Odoo platform and third‑party integrations to:

Keep you logged in
Remember shopping cart contents
Measure website performance
Personalize user experience
Support marketing and analytics

You may disable cookies in your browser settings, however certain features may not function correctly.

7. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business:

Payment gateways and financial institutions
Courier and delivery providers
IT and hosting providers (including Odoo platform hosting)
Marketing and analytics providers
Legal, regulatory, or government authorities when required by law

All third parties are required to keep your information secure and confidential.

8. International Transfers

Your information may be stored or processed on servers located outside South Africa through cloud service providers. Where this occurs, we ensure appropriate safeguards are in place consistent with POPIA requirements.

9. Data Retention

We retain personal information only as long as necessary for:

Business operations
Legal compliance (tax and accounting laws)
Dispute resolution
Fraud prevention

When no longer required, data will be securely deleted or anonymised.

10. Security Measures

We implement appropriate technical and organisational measures including:

Secure hosting and encrypted connections (HTTPS)
Access controls and authentication
Payment tokenization via secure gateways
Staff confidentiality obligations

No online system is 100% secure, but we take reasonable steps to protect your information.

11. Your Rights Under POPIA

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator

Requests may be submitted to: support@houseofsport.co.za

12. Marketing Communications

You will only receive marketing communications if:

You have opted in; or
You are an existing customer and communications relate to similar products/services

You may unsubscribe at any time using the unsubscribe link or by contacting us.

13. Children’s Privacy

Our services are not directed at children under 18 without parental involvement. We do not knowingly collect personal information from minors without appropriate consent.

14. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

16. Contact Us

For any privacy related queries, requests, or complaints: