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Refunds and Returns Policy

House of Sport (Pty) Ltd trading as House of Golf

Last updated: 19 February 2026

1. Return Window

We offer a 7‑day return policy, meaning you have 7 days after receiving your item to request a return.

To request a return, contact us at: [email protected]

2. Return Fees

A R150.00 restocking and return shipping fee will apply to approved returns unless:

  • The product is defective; or

  • The incorrect product was sent by our dispatch team

If the return is due to our error or a defective item, we will cover the return costs.

3. Return Eligibility

To qualify for a return, the item must:

  • Be in the same condition you received it

  • Be unworn and unused

  • Have original tags attached

  • Be in original packaging

  • Include proof of purchase or receipt

Returns that do not meet these requirements may be declined.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue as quickly as possible.

We may request photographs to verify the condition before approving collection or replacement.

5. Non‑Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food items)

  • Custom or special‑order products

  • Personal care goods

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

6. Exchanges

We do not process direct exchanges.

The fastest way to receive a different product is to:

  1. Return the original item for approval

  2. Place a new order separately once approved

7. Refund Process

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Processing times depend on your bank or card provider

  • Shipping fees are non‑refundable

Please allow time for your financial institution to reflect the refund.

8. Important Notes

  • We reserve the right to refuse returns that do not comply with this policy

  • Items showing signs of use may be returned to the customer at their cost

  • Original delivery charges are non‑refundable unless the return is due to our error